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Crisis Centre

Patient Journey Modelling - PaJMa


MDC is pleased to host a one and one-half day (1 & 1/2 day) Patient Journey Modelling (PaJMa) workshop that is designed specifically for healthcare organizations and will focus on providing a visual representation of the processes involved in a patient journey. During this workshop your health care professionals will work together with our UOIT researchers to study your individual organization and to implement the tools and techniques required to implement the PaJMa model.


"Very informative and helpful, instructors very knowledgeable, presentation was very applicable to my position, great learning environment."

"Informative - great learning environment, excellent content, easy to follow with great support."

"The practical portion where we had an opportunity to work through a patient journey and developing a model that reflects the same." "Great informative day, thank you!" .

Clinical staff, Providence Health Care, Kingston, ON. (October 2011). (View Youtube video from Providence Villa)


  • Clinicians - doctors, nurses
  • Healthcare executives and managers
  • Quality, safety and improvement teams
  • Allied health professionals
  • Clinical and non-clinical service providers
  • Health facilities designers and planners

Note: Before attending a one-day in-class workshop your team will be provided with four (4) hours of on-line preparation on the functional requirements of the PaJMa model. During the in-class workshop, your healthcare team will cover the following topics through lectures, case studies, discussion and hands-on practice and implementation

  • PaJMA for Change Management
  • Overview of Modelling Techniques
  • Modelling in Lean and PaJMa
  • PaJMa Requirements for Healthcare
  • Process Modelling in Healthcare
  • Integrating Information Systems (IS) into PaJMa
  • Steps to Integrate IT into Clinical Practice
  • All participants will receive a certificate of completion.

Dates, times and location will be customized to suit the needs of your healthcare team.

For more information about PaJMa training, please contact

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